Pearl Orchids
   
   

TERMS OF USE

Welcome to Pearl Orchids. By visiting our website and purchasing our products, you agree to the following Terms and Conditions.
Please read them carefully before using our services.

1. General

  • The website www.pearlorchids.store is owned and operated by Pearl Orchids.
  • By accessing this website or placing an order, you agree to comply with these Terms and Conditions along with our Privacy Policy and Refund & Cancellation Policy.
  • Pearl Orchids reserves the right to modify or update these Terms at any time without prior notice. The latest version will always be available on our website.

2. Products and Availability

  • We specialize in selling live orchid plants.
  • All plants are subject to availability and natural variation. The size, color, or flowering stage of each orchid may differ slightly from the images shown on the website.
  • While we take utmost care to ensure healthy and quality plants, minor imperfections or seasonal variations are natural in living plants.

3. Pricing and Payment

  • All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to change prices, offers, or product details at any time without notice.
  • Payments must be made through our secure payment gateways. Your payment information is protected and not stored by us.

4. Orders and Confirmation

  • Once you place an order, you will receive an email or message confirmation with your order details.
  • In case of non-availability or unforeseen delays, we will inform you and offer a suitable alternative, replacement, or refund.
  • Pearl Orchids reserves the right to cancel or refuse any order due to incorrect pricing, unavailability, or suspicious activity.

5. Shipping and Delivery

  • Orders are usually dispatched within 3–2 working days, depending on plant availability and weather conditions.
  • Delivery timelines vary by location, typically between 3–7 working days after dispatch.
  • For more details, please refer to our Shipping Policy.

6. Cancellations, Returns, and Refunds

  • Orders can be cancelled only before dispatch.
  • We offer returns or replacements only in cases of damaged, wrong, or missing plants.
  • Please refer to our Refund and Cancellation Policy for detailed information.

7. Care Responsibility

  • Since orchids are live plants, proper post-delivery care is essential.
  • Pearl Orchids is not responsible for plant health issues arising due to improper care, environmental conditions, or delays in unpacking after delivery.

8. Intellectual Property

  • All website content, including text, photos, graphics, and logos, are the property of Pearl Orchids and protected by copyright laws.
  • You may not reproduce, distribute, or use any material from our website without prior written consent.

9. Limitation of Liability

  • Pearl Orchids shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
  • Our total liability, if any, shall be limited to the value of the product purchased.

10. Governing Law

  • These Terms and Conditions are governed by the laws of India.
  • Any disputes shall be subject to the jurisdiction of the courts in Kerala, India.

11. Contact Information

  • For any queries or support related to orders or policies, please contact:

Pearl Orchids
Phone: +91 98469 50299
Email: pearlorchids31@gmail.com